Return & Refund Policy

Thank you for choosing Codehub Software. We strive to deliver the highest quality digital products, custom software solutions, and services. Please read this policy carefully as it dictates the conditions under which returns and refunds are processed.

1. Custom Software Development & Services

Due to the nature of custom software development, mobile app development, and content writing services, we generally do not offer refunds once work has commenced. Payments are typically divided into milestones as outlined in the individual Service Agreement. If you decide to cancel a project:

• You are not liable for upcoming milestones that have not yet commenced.
• Payments for completed milestones or currently active milestones are non-refundable.
• Any source code or assets produced up to the point of cancellation will be handed over to you upon full payment for the work completed.

2. SaaS Products & Subscriptions

For our Software as a Service (SaaS) products (such as our POS systems, ERP systems, and HR management tools), we offer a transparent subscription model.

• Free Trials: We encourage all clients to utilize our free trial periods or request a demo before committing to a paid subscription.
• Subscription Cancellations: You may cancel your subscription at any time. Your access will remain active until the end of your current billing cycle.
• Refunds: We do not offer prorated refunds for canceled subscriptions. If you believe you were charged in error, please contact our support team within 7 days of the charge.

3. Digital Downloads

Purchases of digital goods, plugins, or downloadable software templates are final and non-refundable once the download link has been accessed, unless the product is proven to be fundamentally defective or not as described.

4. Support and Maintenance

If you experience bugs, downtime, or issues with any of our products, our dedicated support team will work diligently to resolve them according to the Service Level Agreement (SLA) provided during your purchase. Technical issues do not automatically qualify for a refund but are covered under our ongoing maintenance commitments.

5. How to Request a Review

If you feel your situation warrants an exception to this policy, please contact our management team.

Email: info@codehubsoftware.com

We will review your request and aim to respond within 3-5 business days.